Koala Casino Terms & Conditions

These Terms and Conditions govern your access to and use of Koala Casino, including the website, casino games, promotions, payment services and related features. By opening an account or using the services, you confirm that you have read, understood and agreed to these terms.

Please review these terms carefully before playing. If you do not accept any part of them, you must not create an account, deposit funds or use Koala Casino. Additional rules may apply to particular games, promotions or payment methods and will form part of these terms when presented to you.

Triple Fortune

NetGame

Demo

Scratch the Bank

Mascot

Demo

Gods of Olympus: Ares

Swintt

Demo

Coin Win: Hold The Spin

Gamzix

Demo

Tutti Cubi

Reevo

Demo

Diamond Charge Hold & Win

Iron Dog Studio

Demo

All slots

Agreeing to These Terms

Your use of Koala Casino constitutes acceptance of these Terms and Conditions and any applicable rules displayed on the website. They apply to every visitor, registered customer and player using the services.

You are responsible for checking the current version of the terms. Continued use after an update has been published indicates acceptance of the revised wording, subject to any rights that cannot legally be excluded.

Who May Use Koala Casino

Koala Casino is available only to individuals who are at least 18 years old. By registering, you confirm that you meet the minimum age requirement and that gambling is permitted for you in the place where you are located.

• You must use the services only where online gambling is lawful for you.
• You must not access the website from a location where its services are restricted or prohibited.
• You may not open or operate an account on behalf of another person.

Creating Your Player Account

One personal account may be opened per player unless Koala Casino gives written permission for an exception. Registration details must be accurate, complete and kept up to date. False, misleading or outdated information can delay transactions or result in account restrictions.

You are responsible for protecting your login credentials and for all activity carried out through your account. Tell Koala Casino promptly if you suspect unauthorised access. Account credentials must not be sold, shared, transferred or made available to another person.

Identity Checks and Verification

Koala Casino may request information or documents to confirm your identity, age, location, payment ownership or other account details. Verification can be required before deposits, withdrawals, bonuses or continued access are approved.

• Documents must be genuine, readable and valid.
• The name on a payment method should correspond with the registered account holder.
• Additional information may be requested where transaction activity or account details require clarification.

Processing times may vary while checks are completed. If requested information is not supplied within a reasonable period, Koala Casino may limit functionality, suspend the account or decline a transaction.

Funding Your Account

You may deposit only through payment methods displayed as available in your account. You confirm that you are authorised to use the selected method and that deposited funds are not derived from unlawful activity.

Deposits are intended for participation in the services and not for transferring money between users. Koala Casino may reject, reverse or review a deposit where the payment cannot be properly authorised, identified or processed. Your bank or payment provider may apply separate charges or conditions.

Requesting Withdrawals

Withdrawals may be requested through the methods made available by Koala Casino. Before approving a payment, Koala Casino may complete outstanding identity, security and payment checks. Withdrawals will generally be returned through an appropriate method connected with the original deposit where this is available and suitable.

• You must provide accurate payment information.
• Funds associated with a failed, reversed or disputed deposit may not be eligible for withdrawal until the matter is resolved.
• Any applicable game, promotion or transaction conditions must be satisfied before promotional or deposited funds are released.

Processing times can depend on verification, payment providers, banking procedures and the accuracy of the information supplied. Koala Casino may cancel or delay a withdrawal where suspicious activity, an error or a breach of these terms is identified.

Promotion and Bonus Rules

Bonuses, free spins and other promotional offers are subject to the specific terms shown with each offer. Those terms may include eligibility requirements, activation deadlines, wagering conditions, game restrictions, maximum conversion amounts or withdrawal limits.

Unless expressly stated otherwise, promotions are limited to one offer per person, household, payment method, device or related group. Koala Casino may withhold or remove a benefit where a player has breached the promotional rules, used multiple accounts or attempted to obtain an unfair advantage.

Promotional balances and associated winnings may expire or be cancelled when the relevant offer ends. You should read the full conditions before opting in.

Using the Website Properly

You must use Koala Casino in a lawful, honest and responsible manner. The website may be used for personal entertainment only. You must not interfere with its operation, attempt to bypass security measures or use automated tools to access games or account functions.

• Keep your account information truthful and current.
• Use only your own account and approved payment methods.
• Respect technical limits, game rules and promotional requirements.
• Notify Koala Casino of suspected errors, security concerns or unauthorised activity.

Conduct That Is Not Allowed

The following activities are prohibited and may lead to an account review or other action:

• Fraud, deception, money laundering or attempts to conceal the source of funds.
• Collusion, cheating, exploitation of software errors or manipulation of game outcomes.
• Using stolen, compromised or unauthorised payment details.
• Creating multiple accounts to obtain bonuses or avoid restrictions.
• Using bots, scripts or other tools intended to gain an improper advantage.
• Attacking, probing or disrupting the website, its systems or other customers.

Where prohibited activity is suspected, Koala Casino may investigate, preserve relevant information and restrict transactions or access while the review is in progress.

Ownership of Website Content

Koala Casino and its licensors retain rights in the website, software, designs, text, graphics, branding and other materials made available through the services. You receive a limited, personal and non-transferable permission to use them for accessing the services in accordance with these terms.

You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without prior written permission, except where a legal right cannot be excluded.

Limits on Responsibility

Koala Casino will take reasonable steps to provide a reliable service, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, technical faults, communications issues, payment provider delays or circumstances outside reasonable control.

To the extent permitted by applicable law, Koala Casino is not responsible for losses resulting from your failure to secure account credentials, inaccurate information, unsuitable use of the services, third-party payment issues or events beyond its reasonable control. Nothing in these terms excludes responsibility that cannot lawfully be excluded.

When Access May Be Restricted

Koala Casino may suspend, close or restrict an account where it reasonably considers that these terms have been breached, verification has not been completed, payment activity is disputed, responsible gambling concerns arise or unlawful or suspicious conduct may be involved.

During a review, access to games, deposits, bonuses or withdrawals may be limited. If an account is closed, any remaining balance will be considered after applicable checks, reversals, obligations and lawful deductions have been addressed. Funds connected with fraud or other prohibited conduct may be withheld where permitted.

How Personal Information Is Handled

Personal information is handled in accordance with the privacy information made available by Koala Casino. Information may be used to operate accounts, process payments, verify identity, maintain security, meet applicable obligations and provide customer support.

You should ensure that information submitted to Koala Casino is accurate and belongs to you. Third-party service providers may process information when needed to deliver website, payment, verification or security functions. The relevant privacy notice explains applicable handling practices in greater detail.

Keeping Gambling Under Control

Koala Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to generate income or recover financial losses. Only play with money you can afford to lose and take regular breaks.

• Set personal spending and time limits before you begin.
• Do not chase losses or gamble when upset, tired or under the influence.
• Consider restricting or stopping your access if gambling is becoming difficult to control.
• Seek independent professional assistance if gambling is affecting your finances, relationships or wellbeing.

Koala Casino may apply account limits or other protective measures where appropriate. You may also contact support to discuss available account controls.

Changes to These Conditions

Koala Casino may update these terms to reflect changes to the services, security practices, payment arrangements, promotional rules or applicable obligations. The latest version will be made available on the website.

Changes will apply from the stated effective date or, where no date is stated, from publication. If you do not agree with an update, you must stop using the services and may request closure of your account, subject to any outstanding verification or transaction matters.

How to Contact Koala Casino

For questions about these Terms and Conditions, account access, verification, payments or responsible gambling tools, contact Koala Casino at [email protected]. Please provide enough information for your request to be identified, but never send your password or complete payment credentials.

These terms should be read together with any game-specific rules, promotional conditions and privacy information displayed on the website. If a specific rule conflicts with these terms, the specific rule will apply to the relevant service or offer to the extent of that conflict.

Last updated: 5 August 2026